Privacy Policy

1. Introduction

WrenchFellow ("we," "our," or "us") operates a mobile and web application that connects customers with automotive service technicians. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our application.

2. Information We Collect

• Account Information: Name, email address, account type (customer or technician), and profile details you provide during registration and onboarding.
• Vehicle Information: Vehicle year, make, model, VIN, mileage, and related maintenance data you enter into the app.
• Location Information: ZIP code or general location you provide when submitting a service request.
• Communications: Messages exchanged between customers and technicians within the app.
• Service Data: Repair orders, inspection reports, service history, and technician responses.
• Payment Information: Subscription billing details processed securely through our payment providers. We do not store raw card numbers.
• Device Information: Device type, operating system, and app usage data for analytics and crash reporting.

3. How We Use Your Information

• To create and manage your account.
• To connect customers with qualified technicians.
• To facilitate messaging, service requests, and repair documentation.
• To process subscription payments and manage billing.
• To send app-related notifications (premium subscribers only for push notifications).
• To improve the app through usage analytics.
• To comply with applicable laws and regulations.

4. Sharing of Information

We do not sell your personal information. We may share your information with:

• Other Users: When a customer submits a service request, relevant details (vehicle info, ZIP code, symptoms) are visible to technicians in the area. When a match is made, contact information is shared between the matched parties.
• Payment Processors: Stripe and/or Wix Payments for handling subscriptions securely.
• Service Providers: Third-party tools used to operate and maintain the platform (hosting, analytics, push notifications).
• Legal Requirements: If required by law, court order, or governmental authority.

5. Data Retention

We retain your data for as long as your account is active. You may request account deletion at any time through the Settings page of the app. Upon deletion, your personal data will be removed within 30 days, except where retention is required by law.

6. Security

We implement industry-standard security measures including encrypted data transmission (HTTPS/TLS), secure authentication tokens, and access controls. No method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

7. Children's Privacy

WrenchFellow is not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us immediately.

8. Your Rights

Depending on your location, you may have the right to:

• Access the personal data we hold about you.
• Request correction of inaccurate data.
• Request deletion of your data.
• Opt out of certain data uses.

To exercise these rights, contact us at support@wrenchfellow.com.

9. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of significant changes via the app or by email. Continued use of the app after changes constitutes acceptance of the updated policy.

10. Contact Us

If you have questions about this Privacy Policy, please contact us at:
Email: support@wrenchfellow.com
App: WrenchFellow